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1. Are Vitacare products latex free?
All of Vitacare products are 100% latex free.
2. How do I clean a Vitacare Mattress?
Vitacare’s mattress systems are designed to offer comfort
and durability for the life of you mattress. Clean, by simply wiping
off the outer nylon top and bottom surface with a mild soap and
water and finish by rinsing thoroughly. It is highly recommended
to replace the mattress cover if cut or torn.
3. Are Vitacare mattresses and foam overlays flame retardant?
Yes, they are flame retardant. The polyurethane foams used meet
flammability requirements of California Technical Bulletin 117,
Sections A & D. The Visco-elastic foam meets the flammability
requirements of CAL 117, Section A (only Section A tested). The
covers used for our mattresses are also fire retardant.
4. Who should use a Vitacare preventative mattress?
Our line of preventative mattresses was designed for patients at
risk of developing skin ulcers or tissue breakdown. These mattresses
offer comfort and weight distribution to the user. Our mattresses
are used in hospitals, long-term care facilities, nursing Homes,
and rental programs as well as for home use. Our mattresses offer
comfort to patients and provide prevention of tissue breakdown.
5. How does Visco foam reduce interface pressure?
Vitacare Visco is temperature sensitive and reaches peek performance
at body temperature. It contours the most at the points where the
body pressure is greatest. This contouring effect increases total
surface contact area, thereby redistributing body weight evenly.
6. Why is it important to have a stretchy cover when using Visco
foam, SunMate or Temper Foam for mattresses or seats?
When using our Recovery 5 or any of our other stretchy material,
the contouring ability of the foam is not impeded.
7. Can Vitacare mattresses be flipped or rotated?
Our mattresses cannot be flipped. They are designed with a specific
top and bottom. The nylon side of our mattress should always be
face up and the light blue vinyl side down. However, most of our
mattresses do not differentiate between head and foot areas, so
that they can be rotated for longer life. (The exceptions are our
multi-zoned Vita 3 mattress, and our removable-sectioned Vita 4
mattresses).
8. Can I put an incontinent patient on a Vitacare mattress?
Yes, all our mattress covers are fluid-proof. However, we suggest
using an incontinent pad for extra protection. It is also recommended
that fluid should be wiped away immediately to avoid staining and
potential harm to the patient.
9. Can I put a convoluted foam overlay on top of a Vitacare mattress?
We do not recommend placing an overlay on top of our mattresses.
The extra foam is not needed, and it will diminish the effectiveness
of the foam design.
10. Do you recommend putting a sheet on the mattress?
Yes. We recommend that you put only one sheet on the mattress.
11. What if I want to order a different size, cover, or grade of
foam?
Because Vitacare is a manufacturer of foam medical products, we
can customize our products to meet your specific needs.
12. Why are the measurements of my bed pad/overlay not meeting
the specifications?
It can take up to 48 hours for compressed foam to fully recover
to original size. The longer the foam has been under compression,
the longer it will take to rebound.
13. My foam product is turning to a darker color. Is this bad?
No, foam oxidizes with exposure to light and air. The foam will
still perform as intended.
14. How quickly will I get my order?
At Vitacare, we do our best to ship all orders within 3-5 business
days.
15. Do you sell to the public?
No, we sell only to authorized home health care dealers. Please
contact us for dealers in your area.
16. What is the minimum order amount?
There is a minimum order amount of $100.00.
17. Are Vitacare products subject to GST and provincial sales tax?
All Vitacare products are subject to GST. Provincial sales tax
is determined by what the items will be used for. All taxes are
charged separately.
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